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Help Center FAQs i8 Live Support And Assistance | i8 live 🔹 Meta Description (160 characters) Find Help Center FAQs for i8 live support and assistance. Get guidance on account issues, payments, game rules, login help and more with fast reliable help online.
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Frequently Asked Questions (GENERAL)
HOW TO DOWNLOAD i8 LIVE?
STEP 1: Download “i8 LIVE” App
For IOS user – DOWNLOAD HERE
For Android user – DOWNLOAD HERE
Once Completed the installation of “i8 Live” into your phone, you need to create your own i8 Live account
Click “New User Registration” button, scan the recommender QR code or export the QR code directly from the photo in your album
If you do not have any referrer, please click “Register as a Visitor” button to register your account.
STEP 2: Create your own i8 Live UID
UID is the account username for login into APP i8 Live
When entering the registration page, you need to create a new login ID and required to set a password
UID last three characters cannot be all numbers, and the first character must start with a letter (a-z) and the length required at least 6 and maximum 15 characters. (For eg: abcd88 or abc1d23)
Password need to be at least 6 digits, Can either all in numbers or letters mix with numbers. (For eg: 123488 or abc123)
STEP 3: Binding your phone number and email address
Once you completed setting your own UID and Password.
Click “Next” to enter the binding page
Fill up with your mobile phone number or email address in order to receive the verification code
Once you completed all the above steps, CONGRATULATIONS you created your own i8 Live Account.
WHAT IS UID?
UID is the Username of your Account; it’s just like your name.
It serves the function to ensure the protection of the account of the majority of user groups, avoid malicious users from misappropriation and fraud, and let all users get the most secure experience.
Note: UID account cannot be changed
WHAT SHOULD DO IF FORGET UID ACCOUNT?
Step 1: Click “Help” at the bottom right in the login page to find “Forgot UID”
Step 2: Select the option of your “mobile phone number or email address” to restore your UID
Step 3: Enter your mobile phone number to receive the verification code then you will get back your UID
WHAT SHOULD DO IF FORGET UID PASSWORD?
Step 1: Find “Forgot Password” at the bottom right in the login page and choose to reset the password
Step 2: Select the “mobile phone number or email address” to reset the password
Step 3: Enter your correct UID account number and mobile phone number or email address to receive the verification code
Step 4: Enter your new password into the 2 box and click “Next” to complete the reset.
HOW TO BIND EMAIL ADDRESS?
Step 1: Login in to i8 Live > Me > Picture Avater > Email
Step 2: Enter your email address and click Send Verification Code to your email
Step 3: Enter the verification code you just received (from email)
Step 4: Click “Next” to complete the binding
HOW TO BIND MOBILE PHONE NUMBER?
Step 1: Login in to i8 Live > Me > Picture Avatar > Mobile No
Step 2: Enter your mobile phone number and click Send Verification Code to your mobile phone
Step 3: Enter the verification code you just received (from SMS)
Step 4: click “Next” to complete the binding
WHY SHOULD BIND MOBILE PHONE NUMBER OR EMAIL ADDRESS?
Binding a mobile phone number or email address is convenient for you to change the password or find the password in future. It can be used to receiving the verification code
HOW TO BIND BANK ACCOUNT?
If user didn’t bound your bank account for withdrawal, then the system will directly let user to choose which bank account for withdrawal
The following steps show how to bind with your bank account:
Step 1: Login to i8Live and click “My” > “Bank account”
Step 2: Click “Add Bank Account”, enter the account name and account number, click “Next”, click Send Verification Code, and fill in the verification code to complete the bank binding.
Step 3: Select your bank type, enter your account name and account number, and click “Next”
Step 4: Click to send the verification code, and fill in the verification code to complete the bank account binding
WHAT IS A PAYMENT PIN?
Payment Pin is to ensure the safety for all of our users. So by creating the payment pin it serve as a code for secondary security.
During the transfer and withdrawal process, you have to enter your payment pin so to complete the whole transfer process.
HOW TO CREATE A PAYMENT PIN?
If the user does not create a payment code before transferring, the system will direct the user set the payment code as follows:
Log in to i8Live, click “My”>”Settings”>”Modify Payment Code” and set the payment pin twice
Note: The payment pin consists of 6 digits. In order to protect your account, please do not set a too simple password such as: 123456 or 888888.
ABOUT THE CHIPS
The chips can be obtained through the system and it will calculated based on the rebate from your subordinate players bets and your total bets
Furthermore, chips can also be obtained from the “LIONKING” game platform. LIONKING will rewards lots of “PRIZES” occasionally and users will be rewarded by obtain chips with different amount at LIONKING.
A small green chip logo appears at the game icon, it means that such game supports chips for entertainment. Now there are “EKOR”, “Poker Win” and “Lion King” support to play with chips
The chips are a rebate given to the majority of user groups but it cannot withdraw. Nevertheless as long as it is a valid bet, it will automatically be converted into credit
The chip will be automatically dispense into the user’s wallet through the system based on daily basis at GMT + 8 15:00 to 16:00 time period
The total-bet will be reset daily, and the calculation of the total bet start and reimbursement time is from 12:00 till 11:59 the next day.
Frequently Asked Questions (REFERRAL )
HOW TO FIND YOUR REFERRAL CODE?
Log in to your i8 Live account.
Click on the QR Code icon on the right (for mobile version) or click on the Referral Link (for desktop).
Click on the Create Referral Code button to create new Referral Link.
You can create multiple Referral Links, with varying packages and percentages in the event you wish to promote different percentages for different Downline groups based on their participations.
Input the specific bonus and commission rates or percentages for each specific product under the created specific Referral Link.
You can use the “Max” short-cut button to assign maximum percentage for each specific product or a specific product category under the created specific Referral Link.
IMPORTANT: Do take note and notice that, when the maximum percentage is being assigned to a specific product under the created specific Referral Link, it implies that there is no percentage or zero percentage being reserved for the Upline.
Ensure all details are correct.
Click Submit and ensure request is submitted successfully.
Click into the Referral Link that you have created successfully to view the QR Code or the URL of your Referral Link. You can copy the URL or snapshot on the QR Code and send them to your potential Downline for new account sign up under your line.
HOW TO GET DOWNLINE?
Leverage Social Media
Social media is a powerful tool for generating referrals. Share engaging content about i8 Live, including success stories, promotional offers, and how-to guides. Use platforms like Facebook, Instagram, Twitter, and LinkedIn to reach a wider audience. Don’t forget to include your unique referral link in your posts and bios.
Create Compelling Content
Content is king. Write blog posts, create videos, and publish reviews about i8 Live. Highlight the benefits of joining the i8 Live affiliate program, such as competitive commissions, reliable payouts, and a wide range of promotional materials. Use compelling calls-to-action to encourage your audience to sign up using your referral link.
Utilize Forums and Online Communities
Participate in online forums and communities related to online casinos and affiliate marketing. Share your experiences and insights about the i8 Live affiliate program. Ensure to include your referral link in your forum signature or profile to drive traffic back to your affiliate page.
Offer Incentives
Incentivize your audience to join the i8 Live affiliate program by offering bonuses or rewards for signing up through your link. This could be in the form of exclusive tips, additional resources, or even monetary bonuses if they meet certain referral milestones.
Frequently Asked Questions
1. How can I track my referral performance?
Use the tracking tools provided in your i8 Live affiliate dashboard to monitor clicks, sign-ups, and commissions.
2. What type of content works best for attracting referrals?
Blog posts, videos, and social media updates that provide valuable information and highlight the benefits of the i8 Live affiliate program work best.
3. Are there any specific platforms that are more effective for promoting i8 Live?
Social media platforms, forums, and online communities related to online casinos and affiliate marketing are particularly effective.
HOW TO USE QR CODE FOR PROMOTE?
First, download the QR code that links directly to your i8 Live account. Make sure your QR code is clear and easy to scan.
Include QR Codes in Your Marketing Materials
Add your QR code to all your marketing materials, including flyers, posters, business cards, and brochures. Ensure the QR code is prominently displayed and easy to scan.
Leverage Social Media and Websites
Share your QR code on social media platforms and your website. Create eye-catching graphics and posts that encourage your audience to scan the QR code for more information or to sign up for the i8 Live affiliate program.
Email Marketing
Include your QR code in your email signature and newsletters. This provides an easy way for your email recipients to access your affiliate sign-up page directly from their mobile devices.
Event Promotion
If you attend events, conferences, or meetups, use your QR code to promote the i8 Live affiliate program. Display the QR code on banners, handouts, and your booth. Encourage attendees to scan the code to learn more or sign up on the spot.
Frequently Asked Questions (TOP UP & WITHDRAW METHODS )
HOW TO TOP UP?
INSTANT TRANSFER
Step 1: Login to i8 Live click “Me” > “Wallet” > “Top up”
​Step 2: Click on “INSTANT PAYMENT”
Step 3: Enter your deposit amount.
Step 4: Click “Continue”
Step 5: Enter your bank details.
Step 6: Enter your TAC or authorize the payment through your banking app.
Step 7: In most scenarios, your deposit will be credited instantly to your i8 Live account.
Step 8: You’re done! Enjoy i8 Live!
NORMAL DEPOSIT
Step 1: Login to i8 Live click “Me” > “Wallet” > “Top up”
Step 2: Click on “NORMAL DEPOSIT”
Step 3: Enter your deposit amount.
Step 4: Upload your bank transfer receipt.
Step 5: Click “Submit”
Step 6: You’re done! Enjoy i8 Live!
Note: If your bank credit has been deducted but you have not received your i8 Live credit, please send us a screenshot of your receipt via whatsapp for further assistance.
HOW TO WITHDRAW?
Step 1: Login to i8 Live, click “Me” > “Wallet” > “Withdrawal”
Step 2: Click On “Withdrawal”
Step 3: Select your bank.
Step 4: Enter your bank account number.
Step 5: Enter your bank account holder name.
(Note: If the name on your bank account differs from the name on your i8 Live account, please contact Customer Support before proceeding.)
Step 6 : Enter your withdrawal amount.
Step 7: Verify that all bank account information is correct. The company is not responsible for any errors.
Step 8: ​Wait for the system to process your withdrawal. This typically takes about 10-20 minutes.
Frequently Asked Questions (FAQs)
ABNORMAL LOGIN PROBLEM
Make sure your network is functioning properly
​Make sure your UID account and password are entered correctly
​Pay attention to uppercase and lowercase letters of password
HOW TO CHANGE THE LOGIN PASSWORD?
Login in to i8 Live, click “Me” > “Setting” > “Change Login Password”
HOW TO CHANGE THE PAYMENT PIN?
Login in to i8 Live, click “Me” > “Setting” > “Modify Code”
WHY DIDN’T I FIND ANY ENTERTAINMENT OPTIONS WHEN LOGGING INTO i8Live?
When a visitor logs in (without a referrer binding), he cannot enter any game and cannot deposit or withdraw cash. Visitors need to set the permission to bind the “recommended referrer” to trigger the game and the recharge function
Step 1: Log in to i8 Live, click “Me” > “Settings” > “Referrer”
​Step 2: You can scan the QR code of your friend or the QR code of the promoter found on the Internet to bind the recommender. After the binding is completed, all operations can be performed normally
WHEN NEED LOGIN ON DIFFERENT DEVICES
In order to protect your account, when using different devices to log in, you need to complete the “bind device” step
​Enter your mobile phone number on a new device for receive a verification code to log in
TRANSACTION RECORD
The transaction record in the upper right of the wallet function can filter various platforms and time to view detailed transaction records. In addition, the user’s transfer content is presented in detail in this function.